All this section applies only to online purchases done on our website online store


Return Policy


Any of our products are eligible for returns within 10 calendar days since the day the customer receives the product, on the condition that the product has not been used. Orders are eligible for returns if they are purchased directly from our web store, but not from 3rd parties or other resellers, as the applicable return/refund policy will exclusively apply to the 3rd part or the reseller, as we cannot guarantee the condition or quality of storage, stocking, handling… that is not sold directly from our warehouses. *For all returns, proof of purchase is required. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Wrong Address information 

If the buyer enters a wrong address, and fails to receive the package due to wrongly input or missing information for the address, we will try our best to reroute the package to the correct address, after notifying the buyer. However, if the package is lost or cannot be traced or rerouted, then the policy is to send a new package to the buyer, with a 50% penalty fee on the buyer, of the value of the package, and then the new package will be resent. However, if the buyer requests a refund, then the refund will be 50% of the amount paid.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] .


If an item is found to be defective, there are two options: a) You can return the item and receive full reimbursement of the full list price b) You can return the item and request a replacement. Prior to any return/refund, the customer needs to provide pictures/videos of the defect upon opening the product package and before using it. However there is a 20% restocking fee for returns and for items that are examined to be customer damaged or used or are not found to be defective. In both cases, the cost of the return label will be reimbursed by us as soon the item has been checked upon return and was declared to be defective.


  1. If you have identified your item to be eligible for a return, please send us an email at [email protected] with the following information:
  • Name
  • Order Date
  • Order Number
  • Item(s) returning
  • A brief description for return
  1. Deliver the return(s) to following address by using a) prepaid label provided by us b) using your own label, We will specify the return address for you to send the items to, by email.     *If you decide to use your own return label, you will not be charged the 20% restocking fee.3. Once we have received the return(s) one of our assigned delegates will thoroughly inspect the condition of the item to determine if the item was a manufacturer defect. Any item that is not identified to be a manufacturer defect will incur a 20% restocking fee with the responsibility of the purchaser to cover the cost of the return label.4. Following the inspection, a refund (or replacement) will be offered at the customer’s request. Refunds will be credited to the credit/debit card that was used for the transaction. *Please allow 3-5 business for the refund to appear on transaction report.